Requests to cancel a player’s registration and for a refund of registration fee(s) paid can be made by sending an email to the Player Agent and copying the League President and Treasurer.  Over 90% of registrations are made online and paid by credit card.  The cost for Sports Connect to process online registrations is absorbed by Kempsville Pony Baseball.  Those costs include service and credit card processing fees.  To recover that expense, a minimum $10 cancellation fee will be deducted from all refunds.  The cancellation fee can increase if issued uniform items are not returned.

The Primary Account holder who registered the player is responsible for requesting the refund.  Contact and credit card information on the registration order is used for issuing refunds.  Parent options for cancelling a registration and issuing a refund are:

1.     Cancel the registration but do not issue a refund.

2.     Cancel the registration and apply a refund credit to the User’s Account that can be used for future registrations of any player.

3.     Cancel the registration and credit the refund to the credit card listed on the registration order.

4.     Cancel the registration and mail a refund check payable to the Primary Account Holder to the address listed on the account.

When requesting a refund, please indicate which of the above options should be used.